Privacy Policy

Soteria Solutions ("Soteria Solutions," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, applications, products, and services.

This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information.
Information We Collect

We may collect information you voluntarily provide, including:

Name
Company name
Email address
Phone number
Mailing address
Support requests
Billing information
Information submitted through contact forms

We also automatically collect limited technical information including:

IP address
Browser type
Device information
Pages visited
Date and time of access
Cookies and analytics information

How We Use Your Information

We use collected information to:

Respond to inquiries
Provide requested products and services
Provide customer support
Process payments
Improve our website and services
Send service notifications
Communicate important account information
Comply with legal obligations

SMS Communications
If you choose to receive SMS messages from Soteria Solutions, you agree to receive text messages related to:

Customer support
Appointment reminders
Service notifications
Account updates
Project communications
Security notifications

Message frequency varies depending on your interactions with us.
Message and data rates may apply.

You can opt out at any time by replying:
STOP

For assistance reply:
HELP

or contact us at:
650-240-8911

or
info@soteriasolution.com

SMS Privacy Commitment
SMS consent is not shared with third parties or affiliates for marketing purposes.
Your mobile information will only be used to provide the messaging services you have requested.

Sharing Information
We do not sell your personal information.
We may share information only with:

Service providers performing services on our behalf
Payment processors
Cloud hosting providers
Legal authorities when required by law

All third-party providers are expected to maintain appropriate security safeguards.

Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and remember preferences.
You may disable cookies through your browser settings.
Your Rights

Depending on your location, you may have the right to:

Request access to your information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where applicable

To exercise these rights, contact us using the information below.
Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us
Soteria Solutions
3170 Crow Canyon Place, Suite 135
San Ramon, CA 94583
United States
Phone: (650) 240-8911
Email: info@soteriasolution.com